Consumer rights and requests

9. Orders, taxes and subscriptions

Before you place a paid order, review the total payable amount, currency, credit quantity or features, billing interval, renewal and cancellation conditions. For new purchases through Stripe Managed Payments, Stripe is the merchant of record and calculates, collects and remits applicable indirect taxes in jurisdictions covered by its Managed Payments tax service. Our displayed prices are base prices; applicable taxes are added at checkout and paid by the buyer. The final payable total and applicable purchase terms are shown before payment. Previously accepted direct orders retain their frozen tax and purchase terms; this change does not retroactively change an invoice, paid price, issued credits or an existing subscription. A checkout redirect alone does not establish successful payment.

A recurring subscription renews only on the basis of the renewal terms you accepted. You can stop future renewal using the offered cancellation controls or by contacting us before the next renewal. Stopping renewal, withdrawing from a contract and requesting account deletion are different actions. Accrued lawful charges are not cancelled merely by closing a browser or ceasing use.

New prices or materially changed paid conditions apply prospectively with the notice and opportunity to cancel required by your agreement and applicable law. We do not impose a new recurring subscription because you bought a one-time Starter Pack.

We may investigate payment failures, duplicate orders, suspected unauthorized payments, refunds and chargebacks, and may suspend the affected paid service where justified. We correct related credit entries rather than treating a payment dispute as permission to confiscate unrelated balances. Using a lawful consumer remedy is not itself prohibited abuse.

10. Consumer withdrawal and early performance

When you are a consumer and the applicable distance-selling rules provide a withdrawal right, you may withdraw without giving a reason within the statutory period, generally 14 days from conclusion of a service or digital-content contract. A longer period may apply where required information was not properly provided. Mandatory local rights take precedence.

You can notify us by a clear statement sent to contact@develastic.com, using the withdrawal function where provided, or by any other method permitted by law. Identify yourself and the order or contract you wish to withdraw from. Sending the notice before the deadline is sufficient. Use of a model form is optional and is not a condition of withdrawal.

Starting a service during the withdrawal period requires the separate express request and information required by law. If you then withdraw, a proportionate charge for performance already supplied is payable only when the statutory conditions are met. Merely creating an account or adding credits is not a blanket waiver of withdrawal rights.

For a fully performed service, or digital content supplied without a physical medium, any loss of withdrawal rights applies only to the relevant supply and only after all required prior express consent, acknowledgment, performance and durable-confirmation conditions have been satisfied. Agreement to these Terms alone does not supply those separate consents.

Where a withdrawal refund is due under applicable Slovak consumer law, we reimburse it without undue delay and within 14 days after receiving the notice, using the original payment method unless you expressly agree otherwise, without a refund fee. Any lawful deduction for expressly requested performance follows the applicable rules, not an arbitrary activation or processing penalty.

11. Problems, remedies and refunds

Report an undelivered service, billing error or defect to contact@develastic.com with enough information to identify the order and problem. Do not include a password, backup recovery code or full payment-card details. We will handle mandatory complaints and remedies under the applicable requirements.

Consumers retain statutory rights concerning supply and conformity of digital content and digital services. Depending on the circumstances, these may include bringing the service into conformity, a price reduction or termination and reimbursement. AI fallibility, a beta label or a free-benefit restriction does not remove those rights.

Stripe Managed Payments handles refunds under its applicable purchase terms and mandatory consumer rights. Our earlier direct-purchase policy, where accepted for the relevant historical order, was non-refundable except where required by law because using credits incurs third-party processing costs. That earlier policy does not override Stripe Managed Payments terms, impose a refund or processing fee, claim that unused credits have already been spent, or limit the statutory rights described above. Free credits are not refunded for cash. Termination by us and unsupplied paid entitlements are addressed below.

A paid service order and its fulfillment are distinct from a later decision to stop discretionary gifts. We do not treat a complaint about an actual payment or a privacy right as a request for a free-benefit exception.